Maintenance Program
Smarter Support. Reliable Service. Maximum Uptime.
At THEMA-North America, we go beyond traditional maintenance. Every Maintenance Program starts with your very own THEMA AI Bot—an intelligent support tool designed specifically for your manipulator—backed by certified technician visits to keep your system performing like new.
What’s Included
Your Custom THEMA AI Bot
- Trained exclusively on your manipulator model and history.
- Available 24/7 for instant troubleshooting, operating tips, and maintenance reminders.
- Always learning from your equipment’s performance to give you accurate, real-time answers.
- Your first line of support—fast, efficient, and always ready.
Two Preventative Maintenance Visits Per Year
- On-site inspections and adjustments by a THEMA-certified technician.
- Each visit scheduled in a half-day block, with approximately two hours of dedicated machine care.
- Includes mechanical, electrical, and safety checks to ensure peak reliability.
- Travel and meals covered—no hidden costs.
Priority Access to Live Support
- When the AI Bot can’t solve it, you have priority access to our expert service team.
- Phone or Video Support is also available. (Basic support included; extended phone consultation may be billed separately.)