Keep your operations moving
Field Service and Emergency Support
When critical equipment goes down, productivity, throughput, and operational performance are immediately impacted.
THEMA-North America Field Service and Emergency Support provides responsive support for troubleshooting, repairs, diagnostics, and equipment recovery to help industrial operations restore performance as quickly as possible.
Whether equipment is completely down, experiencing intermittent issues, or showing signs of failure, our team helps identify the problem, implement corrective actions, and get operations back on track. Our goal is simple: Restore uptime. Minimize disruption. Keep operations moving.
Why THEMA-North America?
Most service providers focus on repairing equipment. THEMA-North America focuses on restoring operational performance.
We understand that equipment failures affect production schedules, labor utilization, customer commitments, and profitability. Our service team approaches every service call with an operational mindset, not just a repair mindset.
Because downtime costs more than repairs.
What We Support
Equipment Troubleshooting
Identify the root cause of equipment failures and performance issues.
Field Service Visits
On-site service support for diagnostics, repairs, adjustments, and evaluations.
Performance Reviews
Identify recurring issues and recommend long-term solutions.
Emergency Repairs
Restore equipment operation and minimize production disruption.
Operational Diagnostics
Evaluate mechanical, pneumatic, electrical, and workflow-related issues.
Equipment Recovery Support
Assist with restoring critical material handling systems to safe operating condition.
Equipment We Support
- Industrial Manipulators
- Vacuum Lifting Systems
- Hoists
- Jib Cranes
- Lift Assist Systems
- Conveyors
- Ergonomic Material Handling Equipment
- Custom Material Handling Solutions
What Your Team Receives
- Equipment Evaluation
- Failure Analysis
- Service Recommendations
- Repair Documentation
- Operational Findings
- Corrective Action Recommendations
- Long-Term Reliability Recommendations
What Makes This Different?
Most service companies focus on fixing the immediate problem. THEMA-North America focuses on understanding why the problem occurred and how to reduce the risk of future downtime. Our objective is not simply to repair equipment.
Our objective is to help customers improve operational reliability.
Reliability Partnership
Customized Maintenance & Reliability Programs
Reliability Essentials
Includes:
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- Annual Equipment Inspection
- Equipment Condition Review
- Service Recommendations
- Asset Health Summary
- Preferred Scheduling
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Reliability Advantage
Includes:
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- Semi-Annual Maintenance Visits
- Equipment Inspections
- Wear Component Reviews
- Reliability Reporting
- Asset Tracking
- Priority Scheduling
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Request a Quote
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Reliability Partner
Includes:
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- Quarterly Reliability Visits
- Preventive Maintenance
- Reliability Reviews
- Maintenance Planning
- Priority Response
- Discounted Service Rates
- Executive Reliability Review
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Reliability Enterprise
Includes:
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- Multi-Facility Support
- Reliability Planning
- Asset Management Strategy
- KPI Reviews
- Capital Planning Support
- Preferred Response Times
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Request a Quote
Ready for Service?
If your equipment is down or experiencing operational issues, our team is ready to help.